Shipping & Returns
SHIPPING & RETURNS
We want your order to arrive safely and make the return process as straightforward as possible. Please review the information below before placing your order.
Shipping
How We Ship
Most orders are shipped by Ground Service using a carrier selected by our distributor or manufacturer.
Shipping methods and carriers may vary depending on the product, manufacturer, warehouse location, package size, and destination.
Tracking Information
Once your order has shipped, tracking information will generally be sent to the email address provided with your order within 24–48 hours after shipment has been shipped.
Please allow additional time for the carrier's tracking system to show movement after the tracking number has been issued.
Delivery Times
Delivery dates shown at checkout or provided with your order are estimates and are not guaranteed.
Shipping times may be affected by:
- Carrier delays
- Weather
- Product availability
- Manufacturer or distributor delays
- Incorrect or incomplete shipping information
- Holidays or other circumstances beyond our control
Once an order has been shipped, carrier delays are outside of our control.
Shipping Information
Please make sure your shipping address is accurate before completing your purchase.
Direct Auto Accessories is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.
Damaged or Incorrect Orders
Please inspect your package when it arrives.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. We may request photographs of the packaging and product to help us process the issue with the carrier, manufacturer, or distributor.
Do not install a product that appears damaged or incorrect.
Returns
30-Day Return Policy
Most eligible products may be returned within 30 calendar days of delivery.
Return Merchandise Authorization (RMA) Required
A Return Merchandise Authorization (RMA) number is required for all returns.
To request an RMA number, please email:
Please include your:
- Order number
- Name
- Product being returned
- Reason for the return
Do not ship any product back to Direct Auto Accessories without first receiving an RMA number and return instructions.
Returns received without an RMA number may be refused or delayed.
Return Requirements
To be eligible for a return, the product must generally be:
- Unused and uninstalled
- In original, resalable condition
- Free from damage or modifications
- Returned with all original parts and hardware
- Returned with applicable accessories and packaging
Products That May Not Be Returnable
Products that have been installed, used, modified, painted, cut, drilled, damaged, or otherwise altered may not be eligible for return.
The following products may also be non-returnable:
- Special-order products
- Custom or modified products
- Clearance products
- Closeout products
- Final-sale products
Any special return restrictions will be identified when applicable.
Restocking Fees
Approved returns may be subject to a restocking fee of up to 30%.
Original shipping charges and return shipping costs are generally non-refundable, unless the return is the result of an error on our part.
Return Process
- Request an RMA by emailing autosportswest@gmail.com.
- Provide your order information and reason for the return.
- Wait for your RMA number and return instructions.
- Package the product securely and include the required RMA information.
- Ship the product according to the return instructions provided.
- Once received, the product will be inspected to determine whether it meets our return requirements.
Do not send a return to an address other than the address provided in your RMA instructions.
Refunds & Store Credit
For approved returns, we may issue a refund to the original payment method or store/account credit, as applicable.
Refunds and credits are generally processed within 7–10 business days after the return is approved.
Your bank or payment provider may require additional time to post the refund to your account.
Order Cancellations
Before Shipping:
Orders cancelled before shipment may be eligible for a refund to the original payment method or store credit, when applicable.
After Shipping:
Orders that have already shipped may be treated as returns and may be subject to return shipping costs and applicable restocking fees.
