Terms & Conditions
TERMS & CONDITIONS
Welcome to Direct Auto Accessories. By using our website or purchasing from us, you agree to the following Terms & Conditions.
1. ORDERS & PRICING
We make every effort to provide accurate product descriptions, pricing, availability, and fitment information. Errors may occur, and we reserve the right to correct errors, change prices, limit quantities, or cancel orders when necessary.
If we cancel an order after payment, we will issue a refund or account credit, as applicable. Customers are responsible for providing accurate billing and shipping information.
2. PRODUCT FITMENT
Vehicle fitment can vary by year, make, model, trim, engine, options, production date, and modifications.
While we provide fitment information, the customer is responsible for confirming compatibility before purchasing or installing a product. When in doubt, verify the part number or VIN, consult the manufacturer's application information, or contact our support team for assistance.
3. SHIPPING & DELIVERY
Orders are generally shipped by Ground Service through a carrier selected by our distributor or manufacturer. Delivery dates are estimates and are not guaranteed.
We are not responsible for carrier delays, weather, supply shortages, incorrect addresses, or circumstances beyond our reasonable control.
Please inspect your order upon delivery and contact us promptly if an item is damaged or incorrect. Photos may be required.
4. RETURNS — 30 DAYS
Returns must be requested within 30 calendar days of delivery, unless otherwise stated.
Returned products must generally be:
- Unused and uninstalled.
- In original, resalable condition.
- Free of damage or modifications.
- Returned with applicable original parts, hardware, accessories, and packaging.
Installed, used, modified, painted, cut, drilled, or damaged products may not be eligible for return.
Approved returns may be subject to a restocking fee of up to 30%. Return shipping and original shipping charges are generally non-refundable unless the return is due to our error.
5. CREDITS, REFUNDS & CANCELLATIONS
- Cancelled before shipping: Eligible for a refund to the original payment method or, when applicable, store/account credit.
- Cancelled after shipping: May be treated as a return and subject to return shipping costs and applicable restocking fees.
- Approved returns: Refund or store credit is issued after the returned product is received and inspected, less any applicable fees or deductions.
- Warranty claims: Approved warranty claims may result in a replacement, repair, refund, or store credit, depending on the manufacturer's warranty and our applicable policy.
- Store credit: Applied to the customer's account for future eligible purchases and is not redeemable for cash unless required by law.
Approved refunds and credits are generally processed within 7–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
6. SPECIAL-ORDER & FINAL-SALE PRODUCTS
Special-order, custom, modified, clearance, closeout, and final-sale products may be non-returnable or non-refundable. Any applicable restrictions will be identified at the time of purchase.
7. INSTALLATION & LABOR
Direct Auto Accessories sells automotive parts and accessories and does not provide installation services unless specifically stated otherwise.
Customers are responsible for proper installation and should use a qualified professional when appropriate.
Direct Auto Accessories is not responsible for labor, installation, removal, reinstallation, diagnostics, repairs, towing, storage, rental vehicles, transportation, vehicle downtime, lost wages, or any other costs associated with the installation, use, failure, replacement, or removal of a product.
Do not authorize repairs, installation, or other expenses with the expectation that Direct Auto Accessories will reimburse you unless we have provided prior written approval.
8. WARRANTIES
Products may be covered by a manufacturer's warranty. Manufacturer warranties are subject to their applicable terms, exclusions, and claim procedures.
Unless expressly stated otherwise, warranties and approved returns do not include reimbursement for labor, installation, removal, repairs, towing, rental vehicles, or other related expenses.
9. SAFETY & LEGAL COMPLIANCE
Customers are responsible for ensuring that products are appropriate and legal for their intended use.
Some aftermarket products may affect emissions, safety, noise, inspections, registration, or other legal requirements. Always follow manufacturer instructions and safety warnings.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Direct Auto Accessories is not responsible for indirect, incidental, or consequential losses or expenses resulting from the purchase, installation, use, failure, or removal of our products.
This includes labor, installation, repair costs, towing, rental vehicles, vehicle downtime, loss of use, or other related expenses.
Our liability relating to a product or order will generally not exceed the amount paid for that product, except where applicable law requires otherwise.
11. WEBSITE USE & PRIVACY
You agree to use our website lawfully and not engage in fraudulent, abusive, or unauthorized activity.
Your use of the website is also subject to our Privacy Policy.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version posted on our website will apply to purchases made after the updated Terms become effective.
13. CONTACT US
Questions regarding orders, returns, credits, warranties, or these Terms can be directed to:
Email: autosportswest@gmail.com
By placing an order with Direct Auto Accessories, you acknowledge that you have read and agreed to these Terms & Conditions.
